Cancellation Policy Details

Canceling less than 7 days before expected arrivals may be subject to 15% charge of the total reservation amount. Any cancellations made 48 hours or less from the date of drop-off or pick up (i.e. picking up several days early) may be subject to 100% or 3-nights worth of charges (whichever is less).

A valid credit card number must be given at the time of making your reservation. No charges or holds are put on said credit card when making your reservation unless you are booking over a holiday. Cancellation charges will be applied to this card unless otherwise specified.

Reservations booked over Memorial Day, Easter, Fourth of July, Labor Day, Thanksgiving, Christmas and New Year’s will require a deposit in order to reserve a space for your pet. If you cancel your reservation BEFORE the 7-day deadline, your deposit will convert to an account credit available for future visits. Direct refunds will not be made.

If you cancel LESS than 7 days before your scheduled check-in date, the 15% cancellation fee will be deducted from your deposit and the remainder will be placed on your account for use towards future reservations and services. If you cancel 48 hours or less before your scheduled check-in day, your deposit will be forfeited.